Return & Refund Policy

Please note that all sales made through Ayka Home Decor are final. We do not accept any returns or exchanges on purchased items. All products undergo strict quality control checks before dispatch, ensuring that you receive the best possible product.

We strive to deliver high-quality carpets and rugs to our customers. However, if you detect any manufacturing defects in the items you receive, kindly inform us within24 hoursof delivery by sending an email to support@aykahomedecor.com. Include photographs and a detailed description of the issue. Upon confirmation, we will arrange for a replacement of the same item at no additional cost.

If the product is damaged during shipping, it is imperative to report the damage within24 hoursof receipt. Please retain all packaging materials, as they may be required during the claims process.

All logistical arrangements and expenses associated with returning the product to our facility will initially be borne by the customer. However, these costs will be fully reimbursed via your preferred payment method within10 daysfollowing the successful inspection and approval of the return or replacement process.

Please note that certain carpets in our collection are made on demand (hand tufted,han knotted higher than 4/5 Sizes). These items are not eligible for returns or refunds since they are specially crafted per order. Exchanges will only be accepted if the product is received in a damaged condition.10 daysfollowing the successful inspection and approval of the return or replacement process.